Your Privacy at PH365: What We Collect and Why

PH365 collects and processes personal data in line with applicable data protection laws. When you register an account, deposit via GCash, Maya, or TRON, or contact support through Live chat, Email, or Telegram, we collect what is needed to run your account: your name, contact details, device information, and transaction history.

Your data is used to verify identity, process payments, prevent fraud, and fulfil obligations under PAGCOR licence PAGCOR-OR-2018-0365. Information shared with game providers such as Evolution, Pragmatic Play, and Microgaming, or with payment processors, is limited to what service delivery requires. We do not sell personal data to any third party.

You can request access to your records, ask for corrections, or request deletion where no regulatory retention rule prevents it. Send requests by Email or through Live chat; we aim to respond within 30 days. Cookies keep sessions active and help analyse site traffic; you can adjust these in your browser settings at any time.

For privacy questions or to exercise your rights, reach PH365 support by Phone, Email, Live chat, Facebook, or Telegram. This policy is reviewed whenever legal or operational requirements change. The updated version is published on this page with a new effective date so you always have access to the current terms.

PH365 collects personal information when you register, make a deposit, or contact support. This includes your name, email address, date of birth, phone number, and payment details tied to methods such as GCash, Maya, or TRON wallets. Transaction records, login timestamps, and device identifiers are also retained as part of standard account management under PAGCOR licence PAGCOR-OR-2018-0365. Identity verification documents may be requested prior to approving large withdrawals.

Usage data is gathered automatically as you browse the platform. This covers pages visited, session durations, IP addresses, and browser type. PH365 uses this information to maintain service reliability, detect fraud, and personalise the experience across casino, live, sports, and esports products.

Payment data is handled with particular care. When you fund your account or request a withdrawal via GCash or Maya, PH365 processes only the minimum information required to complete the transaction. TRON wallet addresses are stored in hashed form; full private keys are never requested or retained.

You have the right to access, correct, or request deletion of your personal data by contacting the support team through live chat, email, or Telegram. PH365 also accepts requests by phone. Responses are typically completed within 30 days, consistent with applicable data protection obligations in the Philippines.

PH365 retains personal data only for as long as it is needed to fulfill the purposes for which it was collected. Profile details, gameplay records, and communication preferences are stored on secured servers for the duration of an active account. Encryption at rest and strict role-based access controls ensure that only authorized personnel can retrieve identifiable records.

Financial data carries a longer retention window. Deposits and withdrawals made through GCash, Maya, and TRON are logged and held for a minimum of five years from the date of each transaction. This aligns with the recordkeeping obligations set by PAGCOR under license PAGCOR-OR-2018-0365. Keeping this data also allows PH365 to investigate payment disputes and respond to any regulatory audit within a reasonable timeframe.

Following account closure or permanent suspension, non-financial personal data is anonymized or deleted within 90 days. Responsible gambling records and identity verification documents are retained for up to seven years, as required under PAGCOR's oversight framework. Backup copies of all data categories adhere to the same deletion schedule and are purged during the next scheduled maintenance cycle.

PH365 does not sell stored data to third parties. Aggregated, anonymized statistics may be used internally to improve the platform, but these cannot be linked back to any individual user.

Under PAGCOR license PAGCOR-OR-2018-0365, PH365 recognizes that players hold specific rights over the personal information collected during registration and gameplay. These rights are not automatic: you must submit a formal written request through one of our support channels before any action is taken on your data.

You may request a full copy of the personal data PH365 holds about you, covering account details, transaction records in PHP, and gameplay history across all products. If any information is inaccurate or outdated, you can ask for a correction via Email or Live chat. Requests are typically processed within 30 calendar days of receipt.

Where processing rests on consent, you may withdraw that consent at any time and without penalty. Withdrawal does not affect any processing that took place before your request. That said, revoking consent for certain data categories may restrict access to specific features, including promotions calculated from your deposit and play history.

To close your account or request erasure of your data, reach support by Phone, Email, or Live chat. Some records - financial transactions and identity verification documents, for instance - are retained for the period required under PAGCOR regulations, and cannot be deleted ahead of that schedule regardless of your request.

Cookies are small text files placed on your device when you visit PH365. They help us recognize returning users, remember your preferences, and keep your session active while you browse games from Evolution, Pragmatic Play, and Microgaming. Without session cookies, logging in and maintaining your PHP balance across pages would not work reliably.

We use four categories of cookies: strictly necessary cookies that handle authentication and security, functional cookies that save your language and payment preferences (including GCash and Maya settings), analytics cookies that measure page performance, and advertising cookies that track referral sources. You can manage non-essential cookies through your browser settings or the cookie banner shown on your first visit.

Third-party services integrated into PH365 may set their own cookies. Live chat providers, payment processors, and analytics platforms each operate under their own cookie policies. We do not control those cookies directly, but we list active third-party integrations in our full cookie declaration available on request.

PAGCOR (license PAGCOR-OR-2018-0365) requires us to maintain logs of certain user activity for compliance purposes. Some of that data is stored via cookies. Disabling analytics or advertising cookies will not affect your ability to deposit, play, or withdraw, but switching off strictly necessary cookies will prevent you from logging in.

The General Data Protection Regulation (GDPR) is a European Union framework that defines how personal data must be collected, stored, and processed. PH365 holds a PAGCOR license (PAGCOR-OR-2018-0365) and operates primarily under Philippine law, but the platform voluntarily aligns its data handling practices with GDPR principles to meet the expectations of players who hold these protections as a baseline.

Under those principles, you have the right to access the personal data PH365 holds about your account, request corrections to any inaccurate information, and ask for data to be erased where no legal obligation requires its continued retention. You may also request a portable copy of your records in a structured, machine-readable format - useful if you decide to move to another platform.

PH365 processes your data only for specific, documented purposes: account creation and management, payment processing via GCash, Maya, and TRON, customer support through live chat, email, phone, Facebook, and Telegram, and fraud and AML screening. Your data is not sold to third-party advertisers.

To act on any of these rights, reach the support team through your preferred channel. Requests are acknowledged within 72 hours and resolved within 30 calendar days, pending identity verification.